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| Customer Service |
Customer Service Executive
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| Desired Profile : |
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Excellent communication Skills.
Effective interpersonal skills.
Strong leadership skills & self motivated.
Well developed problem solving skills and strong customer service ethics.
Ability to communicate to all levels within an organization.
Able to work under pressure and self-motivated.
Prior Experience in Voice & Web based Process. |
Job Description : |
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Maintain Customer focus at all times and respond to customers enquiries via E-mails & Phone
Work within agreed service levels, striving to exceed customer expectations wherever possible.
Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of queries & complaints maintaining daily statistics.
Take ownership of queries and proactively follow through to resolution.
Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the Manager.
Assist Team Manger and management with any special projects assigned and provide backup to team manager when necessary.
Demonstrating willingness to assist team with day to day operations
Maintain professional working relationship with internal and external customers, customer service management and colleagues
Supports decisions made by Management
Adhere to agreed standards of quality and quantity and process all queries within prescribed timelines.
Perform quality assurance on work processed.
Report on Productivity.
Work effectively as part of a team to achieve individual & team objectives.
Identify and escalate recurring or consistent problems with systems functionality
Assist in documenting any requirements information and process maps clearly and to the agreed standards.
Adherence to defined ISO process and improvement. |
Experience : 1 - 2 years
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Location : Mumbai - Lower Parel
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