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   Customer Service

 Customer Service Executive


 
Desired Profile :
  • Excellent communication Skills.
• Effective interpersonal skills.
• Strong leadership skills & self motivated.
• Well developed problem solving skills and strong customer service ethics.
• Ability to communicate to all levels within an organization.
• Able to work under pressure and self-motivated.
• Prior Experience in Voice & Web based Process.

Job Description :
  • Maintain Customer focus at all times and respond to customers’ enquiries via E-mails & Phone
• Work within agreed service levels, striving to exceed customer expectations wherever possible.
• Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of queries & complaints maintaining daily statistics.
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Manager.
• Assist Team Manger and management with any special projects assigned and provide backup to team manager when necessary.
• Demonstrating willingness to assist team with day to day operations
• Maintain professional working relationship with internal and external customers, customer service management and colleagues
• Supports decisions made by Management
• Adhere to agreed standards of quality and quantity and process all queries within prescribed timelines.
• Perform quality assurance on work processed.
• Report on Productivity.
• Work effectively as part of a team to achieve individual & team objectives.
• Identify and escalate recurring or consistent problems with systems functionality
• Assist in documenting any requirements information and process maps clearly and to the agreed standards.
• Adherence to defined ISO process and improvement.

Experience : 1 - 2 years

Location : Mumbai - Lower Parel

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